CRM

CRM (Customer Relationship Management) is a software system used to track the interactions of our business partners, manage their data and provide support services. CRM allows us to communicate more effectively with our customers.

Getting support through CRM means you can contact us to solve problems or ask questions about your products or services. Our CRM system is designed to effectively communicate and manage your requests, problems or complaints to our customer service department. You can connect to the CRM system via the website or mobile phone. Our customer service representatives record and track your contact information and requests through the CRM system. In this way, customers' requests are responded to in a timely and effective manner.

Here are some advantages of getting support through CRM:

1. Faster response: The CRM system provides the ability to quickly record and route customer requests and issues. This enables faster response to customers and helps resolve issues faster.
2. Efficient communication: The CRM system facilitates communication between customer service departments. Since customer requests and information are centralized, information sharing between departments is more effective and a more consistent experience is provided to the customer.
3. Customer data tracking: The CRM system records customer interactions and manages customer data. In this way, you can access important information at any time and get more personalized service.
4. Improved customer satisfaction: Getting support through the CRM system enables customers to solve their problems more quickly and effectively. This increases customer satisfaction.

The process of getting support through CRM creates its own database of each company. Thus, retroactive content can be accessed at any time and services received can be reported.